Refund Policy

This refund policy applies to all transactions made when you subscribe to YouAssistant paid services through our official website. Subscription payments are processed by our authorized third-party payment provider Dodo Payments. You have the right to cancel your purchase and obtain a full refund within 14 days of the date you purchased the product or service. This is your statutory right of withdrawal. Please read this policy carefully.

Important:For subscriptions purchased through mobile app stores (Apple App Store / Google Play), refund requests must be submitted through the corresponding platform. The refund terms in this policy do not apply to such transactions.

Refund Eligibility Overview

14-Day Full Refund Guarantee

How the 14-day window is calculated：Starting from the timestamp when our payment provider successfully processes the charge, until the moment you submit your refund request. The timezone is determined by where you are when you submit.

Repeat-subscription protection：To prevent abuse, the 14-day guarantee applies only once per 12 months for the same payment account and the same plan. Subsequent renewal cycles are not covered, but you may still cancel renewal at any time to avoid future charges.

After 14 Days — Cancel Subscription (No Refund)

After 14 days we cannot offer refunds, because:

• •The paid period has already started; consumed service time cannot be reversed
• •Unrestricted refunds would risk abuse as a long-term free trial
• •Payment providers' rules for subscription refunds do not support periodic refunds

However, you can cancel renewal at any time. After cancellation, you may continue to use all paid features for the remainder of the current period you have paid for. The subscription terminates automatically at the end of that period; no further charges will be made..

How to cancel：Disable auto-renewal anytime via Subscription Management in your account settings, or contact our support team for assistance. Cancellation takes effect immediately.

Special Cases We May Consider

The following cases may be considered on a case-by-case basis:

How to Apply

Submit your refund request through any of the following channels:

Application Process

1. 1
   Submit request — Send the refund request to the email above with your order details.
2. 2
   Acknowledge & verify — We will verify your subscription within 3 business days of receiving the request.
3. 3
   Decision — Within 5 business days after verification we will notify you of the decision and the amount.
4. 4
   Refund execution — Once approved, the refund is sent back to your original payment account.

Refund Timeline & Method

Refunds are returned to the original payment account/card you used. We will not refund through any other channel, and we never charge a refund fee.

• •
  Credit / debit card：5–10 business days, depending on the card issuer
• •
  Third-party online payment：3–7 business days to arrive

Please note:refund arrival time is determined by your bank or payment provider and is beyond our control. If you do not receive the refund within the expected window, please first check with your card issuer, then contact us for assistance.

Dispute Resolution

If you disagree with our refund decision, or believe the refund has not been processed correctly, you may resolve the dispute through any of the following channels:

• →First contact us at support@getyouassistant.com — we will re-evaluate within 10 business days
• →If unresolved, you may file a complaint with your local consumer protection agency or a small-claims dispute body
• →If you initiate a chargeback with your card issuer or payment provider, we will cooperate with the relevant evidence

Trial & Promotional Subscriptions

If you started your subscription via a trial, promo code, or promotional offer:

• •Cancel during the free trial period — no charge, no refund needed
• •If the trial converts to a paid subscription, the 14-day rule of this policy applies
• •For subscriptions at a promotional price, the refund amount is based on the actual amount charged; the promotional discount is not refunded

Policy Updates

We may update this refund policy from time to time. The updated policy will be posted on this page with a new effective date at the top. Refund requests submitted before the effective date of an update will follow the policy in force at the time; requests submitted after that date follow the new policy. For material changes, we will notify you in advance via email or in-product notices.